Warranty Policy

Warranty Policy

ACEKOOL guarantees all products bought from ACEKOOL with a 1 Year (12 Months) warranty against defects in quality, with an optional 3-month extended warranty available. All ACEKOOL brand products are covered by this standard warranty.

Introduction

This article is about the warranty on products you buy from acekoolhome.com .

All goods dispatched from ACEKOOL are checked for quality, including checks of the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters.

ACEKOOL undertakes to communicate openly, promptly, and carefully with all customers in relation to issues with received goods.

If you are a customer with goods which appear to have a problem, please talk to us before initiating complaints with PayPal or your credit card provider. Usually there is a way for us to resolve your issue quickly and make you satisfied!

What Does ACEKOOL‘s Warranty Imply?

As an e-commerce platform, ACEKOOL can only offer problem-solving for faulty products which either shipped in an unsatisfactory condition, or developed internal faults naturally during usage without issues of physical damage or unsupported usage. Defective products under warranty will be returned to our US service center for inspection and repair, or replaced with a new unit at our discretion.

Warranty Does Not Include:

The warranty does not include any kind of:

– Technical and/or physical support on product installation and usability

– Advice about product’s configuration (or any software issues if applicable)

– Software/OS updating or firmware flashing as it would void ACEKOOL’s warranty, if applicable

– Product issue diagnostic and troubleshooting, in case of issues caused by mishandling

Warranty by Default Covers Repair if it is a possibility

The ACEKOOL warranty means the suppliers will repair your faulty item for free and send it back to you for free. Other compensation is not normally available if the product can be repaired promptly.

If an item is impossible to repair to a good working condition, or would take too long to do so, the suppliers will next offer you an equivalent product or payment refund.

Decision on repair attempt or direct refund of payment will be made exclusively by the ACEKOOL.

When does the Warranty start from?

The warranty period begins from the receipt of the goods by the initial consignee. The period is exactly 12 months from that time. For example, a product on the last day of the 12th month is covered, but a product one day after that day is no longer covered. If you have activated the optional 3-month extended warranty, the coverage extends to 15 months from the date of receipt.

In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.

Exceptions to Warranty

• We do not offer warranty or support for products not bought from ACEKOOL.
• The user voids the warranty if s/he opens the body in an attempt to fix, flashes the firmware of a device, or otherwise uses the device in a way that is not considered normal usage.
• The warranty does not extend to free repair / replacement in cases to damage to products, accidental breakage, misuse, or wear and tear. Signs of physical damage may cause us to refuse to provide free repair.
• Accessories are not covered the same warranty that applies to the main product (for more details check with our customer support).
• Filters and remote controls have a special condition applied due to the fact that their lifetime depends on usage frequency and environmental conditions.
• Damage caused by improper installation, unauthorized disassembly, or misuse is not covered, and consumable parts such as air filters are not covered by the general warranty (for more details check with our customer support).

In what situations are returns/compensation NOT approved by ACEKOOL?

Below are instances where a customer will not be eligible for returns and/or compensation:

– Unapproved returns or returned products not processed through ACEKOOL’s RMA procedure;

– Products whose warranty period has expired;

– Received returned products that are damaged because of inadequate return packaging;

– Products that were originally approved for return through our RMA procedure but have been confirmed by our QC engineers to be not broken and actually well-functioning after testing, shall not be returned to the buyer, unless the buyer pays return shipping;

– Physically damaged or broken products caused by misuse or mishandling, subjects to manufacture technical test result;

– Returns of your unwanted, unsold yet functional products;

– Products bought by mistake.

The customer is solely responsible for choosing the right product, according to their needs and requirements. We will send you exactly what you order, so please read descriptions carefully before purchasing.

If the consignee of a delivery refuses or fails to accept delivery for any reason, including refusal to comply with costs or simply having an incorrect address, ACEKOOL accepts no liability and the customer will not be eligible for compensation.

The 30-day hassle-free return policy applies to unused, resellable products within 30 days of delivery. The 1-year warranty covers manufacturing defects and functional failures during normal use for 12 months from purchase.